Person 2 Person Engagement
Rackspace is much more than just your average tech company. That they actually grew out of a major customer service error may be one of the most important case studies in customer service excellence in decades!
The reason they have prominently gained dominance in the tech world is specifically for their commitment to employee engagement.
A main ingredient in their success has been the creation of the Racker
Culture, where employees feel comfortable brainstorming and contributing unique
ideas to further the company’s growth and radical commitment to creating the ultimate customer service experience.
Rackspace has acquired such start-ups
as Cloudkick (a company known for its cloud monitoring software) as well as
Anso Labs (the group most well known for the NASA Nebula labs).
They are truly experts in the realm of cloud computing and have
reached new heights in providing outstanding customer service and opportunities
for innovation in the workplace.
You may be surprised to find that many of the
apps and websites you use daily are operated using Rackspace’s cloud computing technology.
A Fortune 100 Company - "The Open Cloud Company"
Rackspace’s motto as “The Open Cloud Company” suits it well because it is a tech company which produces cloud computing software and web hosting systems in such a way as to be open to new ideas, innovation and promote a strong sense of collaboration amongst employees.
In January 2014 Rackspace was named the top 29 Fortune 100 companies
to work for, and they have made Fortune Magazine’s list six times in the past seven years. They are one of the best
tech companies to work for because they give employees a chance for their
voices to be heard.
Encouraging new ideas, coming up with new processes in cloud
computing, and developing the company’s evolving culture
are all at the cornerstone of their operations. They give employees the
opportunity to express themselves, work flexible hours and not just go to work
every day but to live a happy and enjoyable life each day.
This leading edge tech company has been expanding for many years now
from their headquarters in San Antonio, Texas and they have recently opened new
locations in San Francisco and Sydney, Australia. To Rackspace, their offices
are so much more than just office spaces.
They consider their workspaces to be vibrant homes flowing with
creativity, friendly and open communications, and above all, centers for
innovation. Their workspaces are part of what makes their employees so dedicated
to their company.
Employees are willing to go above and beyond expectations set for them
and be fanatical about the work that Rackspace does and the customer service
they provide.
A Typical Day at Rackspace
A typical day in the life of a Rackspace employee is anything but
typical. They believe in allowing employees to express themselves creatively,
follow their passion, let the conversations flow and work the flexible hours
they wish.
Above all, Rackspace employees, known affectionately as “Rackers”, are expected to be excited about the work they do in web hosting and
in providing top notch customer service. It is because of this freedom, and
chance for creativity, that Rackspace has become number one amongst tech
companies.
Working at Rackspace does not feel like going to work. It feels more
like an extension of living out your wildest dreams. Going to work each day is
like fulfilling your greatest ambitions.
The Human Connection
When employees interact with one another in their workspace there is
no fear of being judged. Every idea that they share is crucial to the overall
culture of the organization. Not just another cog in the system, each employee
is valued for what they individually have to offer.
By building off of each others’
strengths, and not
focusing on weaknesses, Rackers are able to develop teamwork skills unlike any
other tech companies at the moment. Prominently displayed for all to see is a
card which expresses to the organization the strengths of each individual
employee as a reminder of their individualism.
A Distinctive Company Culture
The company culture at Rackspace is built on the idea that people are
naturally inclined to support what they have helped to create. They believe
that the Racker culture has been built by its own employees from the bottom up,
instead of being mandated from the top down.
Having this bottom-up philosophy is also one of the reasons why
Rackers feel comfortable in sharing new and innovative ideas. They are not
being funneled into a certain line of thinking and are open to try new things
based on doing what is right to meet the needs of customers.
At Rackspace, both customers and employees have the power to give
feedback and impact new changes within the company. They use conversations, videos, drawings and other tools to keep
their culture alive. They are also encouraged to use top-down methods such as
memos and email updates.
Keeping the Racker Culture Alive
They would like to be known as one of the world’s greatest service companies and liken themselves to other companies such as Lexus and the Ritz Carlton in terms of customer service.
Their core values include being committed to greatness, achieving
results first, having passion for their work and having outstanding support for
the company’s values and its employees.
They believe that sticking with their core values will get them through any challenge and will help them seek to gain the most out of every opportunity that comes their way.
They believe that sticking with their core values will get them through any challenge and will help them seek to gain the most out of every opportunity that comes their way.
In addition to all the ideological culture at Rackspace, there are
practical benefits which make working there highly coveted.
As one of the top innovators of cloud technology, there are many benefits to
joining the Rackspace team. The major one?
When you get in there is no where to go but up. You aren’t joining just any company, but one that will see amazing growth potential, - personally and professionally.
When you get in there is no where to go but up. You aren’t joining just any company, but one that will see amazing growth potential, - personally and professionally.
One of the fastest growing companies
around the world, Rackspace has customers totaling over 120000, with over 3500
employees to date and counting.
A company that has no plans of being a flash in the pan, their goals for the future are far reaching and all encompassing.
A company that has no plans of being a flash in the pan, their goals for the future are far reaching and all encompassing.
Why Not Work For The World's Greatest Tech Company?
If you are looking for a company to grow with, and one you can believe in, Rackspace is unlike any other Believing that the key to their success is the health and happiness of their employees, they offer a generous benefits package that includes:
a) Employees enjoy a base salary plus the
option to buy into the company. If one succeeds they all succeed. Profit
sharing gives each employee a stake in success.
b) Four medical plan options to choose
from, you need not worry about the health and safety of your family. Rackspace
believes that healthy families translate into happy employees
c) Full dental benefits are enjoyed with
the basic employee package
d) Not only does Rackspace care for their
employees, they offer full benefits to their spouses and families. Taking care
of the entire individual is their number one goal.
e) No need to worry about the future. The
benefits package comes complete with a healthy life insurance policy to protect
your loved ones.
f) Both short-term and long-term
disability plans are part of what they offer
g) Retirement included, a 401k Plan
includes contribution and profit sharing. There are over 400 participants with
assets that total over 67 million dollars.
h) Rackspace believes that to work hard,
you have to play hard. Paid vacation time is just one of the many perks
offered.
i) Flexible working hours, you don’t need to adhere to the 9-5. Flex time and other scheduling
opportunities are available.
j) Continuing education is available for
those who want to further their studies. Rackspace University has refresher courses, training courses
and other orientation programs.
The courses range from technology, business, to do it yourself. Believing that education is the key to a healthy growing corporation, Rackspace fosters the continual advancement of its employees through learning.
The courses range from technology, business, to do it yourself. Believing that education is the key to a healthy growing corporation, Rackspace fosters the continual advancement of its employees through learning.
k) There is a free onsite fitness
facility where you are able to blow off steam, escape the stressors of the day,
or just stay at the top of your game.
In the end, the only thing that really
matters for you the employee, is that Rackspace believes in caring for the
individual through doing the small things that really count.
Not only being concerned about your health and well-being, they care about your happiness. From free sodas, to other promotions, the perks just never end.
Not only being concerned about your health and well-being, they care about your happiness. From free sodas, to other promotions, the perks just never end.
If you want to join a company that cares
about their employees in a way that most companies don’t anymore Rackspace is where you belong. You aren’t just someone who works there, you are part of the Rackspace family.
No comments:
Post a Comment